HAMILTON IT SOLUTIONS Return Policy
We aim for your complete satisfaction with our IT consulting services and products. This page details our straightforward return policy, ensuring clarity and ease for all our valued clients in the United Kingdom.
Return and cancellation timeframe
You have 14 days from the date of purchase to initiate a return or cancellation request. This is subject to the product or service meeting our established refund and return conditions.
Item condition for returns
For a successful return, items must be unused, undamaged, and returned in their original packaging, including all accessories and documentation. Returns may be declined if items show signs of use, have been altered, or are missing original packaging.
Exclusions: Non-refundable items and services
Custom-made solutions, bespoke software development, software licenses, digital downloads, and services already completed are generally non-refundable. We evaluate any exceptions based on company discretion and applicable consumer laws.
Refunds, exchanges, and store credit options
Once an eligible return is received and inspected, you will typically receive a full refund to your original payment method. Alternatively, an exchange for a replacement product may be offered. In certain situations, store credit may be provided at HAMILTON IT SOLUTIONS' discretion.